JK
Jeanette K
1 reviews | Active since Jul 2015
13 Aug 2015, 09:19
Nasty people working at Edgars - no humanity
I was unable to pay my full account last month because of my unpaid maternity leave. A lady called from Edgars stating that she is going to cancel my debit order because I am in arrears. I said that I was sorry, I did call to arrange with Edgars because off my unpaid leave. She then said that she doesn't care, she is just telling me that she is cancelling my debit order in the worst attitude I have ever heard. This is the worst service ever. They don't have any humanity.
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Edgars's replyOfficial
15 Aug 2015, 10:15Hello Jeanette.klopper,
It is with great displeasure to hear of the unpleasant call you received. That is certainly not the type of service that indicates our standards. Please be advised we have referred this query to the customer services manager to address, as that is not the manner in which we address our valued customers. We assure you all concerns raised on this query will be addressed accordingly.
Your reference number is: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
It is with great displeasure to hear of the unpleasant call you received. That is certainly not the type of service that indicates our standards. Please be advised we have referred this query to the customer services manager to address, as that is not the manner in which we address our valued customers. We assure you all concerns raised on this query will be addressed accordingly.
Your reference number is: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
Edgars's reply15 Aug 2015, 10:15
Official
Hello Jeanette.klopper,
It is with great displeasure to hear of the unpleasant call you received. That is certainly not the type of service that indicates our standards. Please be advised we have referred this query to the customer services manager to address, as that is not the manner in which we address our valued customers. We assure you all concerns raised on this query will be addressed accordingly.
Your reference number is: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
It is with great displeasure to hear of the unpleasant call you received. That is certainly not the type of service that indicates our standards. Please be advised we have referred this query to the customer services manager to address, as that is not the manner in which we address our valued customers. We assure you all concerns raised on this query will be addressed accordingly.
Your reference number is: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***