NF
Nicola Friend-Smith

1 reviews | Active since Sept 2013

02 Jan 2016, 10:49

Narciso Rodriguez Fail

I went to buy my favourite perfume, that I have been wearing for years and years... and have to save for, for months and months. The sales rep on the floor (Lee) told me that the gifts that they usually get with it were out of stock but he would call me when they arrive and I could come and fetch it at a later stage. I asked if I should rather not get the perfume now and wait, and he said not to worry, it wouldn't be a problem. So I went to the counter with him and gave him my number, spent my R1200 and never heard from him again. <br> I went back 3 weeks later and I'm assuming the floor manager helped me and I told her my story, she said well they aren't allowed to do that, which quite honestly, is not my problem as they should train their staff properly then. She took my number and said she would get back to me... still nothing. <br> Getting a free cream or body wash or whatever may not be a big deal for many people but for someone that has to save for 6 months just to buy it... its a big deal. I have always received a gift with my perfume and it makes spending all that a little easier. Narciso Rodriguez is exclusive to Edgars, so my options of going elsewhere for it is null and void.

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Replies (1)
Edgars
Edgars's reply03 Jan 2016, 16:36
Official
Hello Nicolafs,

Thank you for notifying us of this matter. Keeping a promise to our customers is a priority and we assure you the store manager will be in contact with you shortly. We sincerely apologise for the overall experience, be reassured that all concerns raised did not fall on deaf ears.

Please find your reference number: ***/GO

Should you need any further assistance, please do not hesitate to contact us on the number below.

Kind regards,
Customer Experience Team.
Call Centre: ***

Best regards,