1 reviews | Active since Oct 2015
Nappy special
My wife and I went to Edgars in JBay where we stay to buy the nappies advertised on tv. But was told that the special is finish. This was on Friday 09/10/2015. When we went to PE on Saturday we walked in Edgars Bay west mall and asked the lady, Kim, if the special is finish? She told us that its NOT finish and assisted us very friendly. <br> About a week prior to the nappy incident we also had a rugby jersey incident at Edgars JBay. They had jerseys in display in the window and when I asked to show me the jerseys I was told that they don't have but new stock will be there the Saturday. I went back on the Sunday only to find no jerseys and was rudely told that it didn't come so what now. <br> That store wil never see us again untill all the staff has gone for customer training. They are rude and make customers feel like they doing customers a favour. <br> Even untill today I still don't have my jersey.
Thank you for giving us this feedback. Your experience at the store is important to us, as our desire is to give you outstanding service. Please be advised we have notified management of this query as that is not the type of service that indicates our standards. The store manager will address this matter with the staff because customers are the life blood of this organisation. We assure you corrective measures will be taken to avoid the re-occurrence of this nature. We sincerely apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Best regards,
Thank you for giving us this feedback. Your experience at the store is important to us, as our desire is to give you outstanding service. Please be advised we have notified management of this query as that is not the type of service that indicates our standards. The store manager will address this matter with the staff because customers are the life blood of this organisation. We assure you corrective measures will be taken to avoid the re-occurrence of this nature. We sincerely apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Best regards,