MM
Mxolisi M
1 reviews | Active since Sept 2014
14 Dec 2015, 19:27
Name not cleared on ITC
In 2013 I paid off my Edgars and was issued with a paid up letter on 13 March2012. Last week on 10 December 2015, I app**** for a car finance. I wss told that my name is still not cleared with Experian ITC. <br> <br> I don't know how long does it take for someone else's name yo get cleared on ITC. I called Experian and they told me that they haven't received any order to clear my name on Experian. <br> <br> My life is now stuck because of Edgars unprofessionalism. This is really frustrating.
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Edgars's replyOfficial
17 Dec 2015, 12:43Hello Mxolisi2012,
We must sincerely apologise for the overall experience. Kindly note we have referred this query to the accounts department to address. We can imagine the frustration caused and for that we sincerely apologise. Concrete feedback will be given to you regarding the update of your ITC record.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards,
Customer Experience Team.
Call Centre: ***
We must sincerely apologise for the overall experience. Kindly note we have referred this query to the accounts department to address. We can imagine the frustration caused and for that we sincerely apologise. Concrete feedback will be given to you regarding the update of your ITC record.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards,
Customer Experience Team.
Call Centre: ***
Edgars's reply17 Dec 2015, 12:43
Official
Hello Mxolisi2012,
We must sincerely apologise for the overall experience. Kindly note we have referred this query to the accounts department to address. We can imagine the frustration caused and for that we sincerely apologise. Concrete feedback will be given to you regarding the update of your ITC record.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards,
Customer Experience Team.
Call Centre: ***
We must sincerely apologise for the overall experience. Kindly note we have referred this query to the accounts department to address. We can imagine the frustration caused and for that we sincerely apologise. Concrete feedback will be given to you regarding the update of your ITC record.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards,
Customer Experience Team.
Call Centre: ***