Mysterious amounts on statement

I have 3 amounts related to sim and airtime on this month's statement which I never signed up for. Called call center same day. Called again on Friday, 17 August. Was told I'd get a response in 48 hrs.. what makes me angry is that Edgars kept calling me in July about the wifi bundles as a reward. I wasn't interested in that and I clearly asked how much will I pay, they said it's a rewards as I manage my account well. Dear Edgars, when I manage my account well, its for my credit health benefit, I dont wish to be praised for that. I'm so angry, I want this incompetence reversed then I can close my account. How many more people are you ******ing money from? So disappointing for a reputable retail loke you..