ZK
Zubair K
1 reviews | Active since Mar 2010
17 Feb 2015, 10:43
mysterious amounts on my account
My edgars account was 100 rand in credit, over the last 2 months I noticed that a payment of R39.50 goes of my account and the description is Principal Debt Adjustment, what is this and when did I ever apply for something like this ??? I emailed the accounts department on the 15/01/2015 at 3:19pm and to date I have had no response, instead edgars sends me another statement with the same debits going off, so there goes my R100 credit..... This is ridiculous that i get charged this every month , if this is the case I am going to close my edgars account and I would advise the public out there that has egdars accounts to check them properly. <br> I suppose load shedding will be there excuse...
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Replies (1)Edgars's replyOfficial
18 Feb 2015, 11:20Hello zubairkhan,
We are deeply sorry for the overall experience. Please be advised we have referred this matter to the accounts department to cancel the club membership and also do a reversal. Please accept our sincere apology for the overall experience.
Your reference number is as follows: ***/GO
If you require further clarity, please contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***
We are deeply sorry for the overall experience. Please be advised we have referred this matter to the accounts department to cancel the club membership and also do a reversal. Please accept our sincere apology for the overall experience.
Your reference number is as follows: ***/GO
If you require further clarity, please contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***
Edgars's reply18 Feb 2015, 11:20
Official
Hello zubairkhan,
We are deeply sorry for the overall experience. Please be advised we have referred this matter to the accounts department to cancel the club membership and also do a reversal. Please accept our sincere apology for the overall experience.
Your reference number is as follows: ***/GO
If you require further clarity, please contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***
We are deeply sorry for the overall experience. Please be advised we have referred this matter to the accounts department to cancel the club membership and also do a reversal. Please accept our sincere apology for the overall experience.
Your reference number is as follows: ***/GO
If you require further clarity, please contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***
