My worst shopping experiecne ever. Nogal in Melrose Arch

<p>We are approaching EID which is a day of celebration for all Muslims. It is a time for shopping for gifts and clothes for family and friends. I work in Melrose Arch and usually go to Edgars to do my shopping.</p> <p>Complaint number 1</p> <p>I went to the store with a friend around, 1.35pm. I walked through 4 departments and not a single staff person was visible. So much for an exclusive store. I get better service in a flea market. I waited for almost 45min before losing my cool and going to till requesting assistance. It would seem that all staff go on lunch at the same time.</p> <p>Complaint No. 2</p> <p>After spending 45min walking around with no one in sight to assist, I found a s**** that I liked which was marked down on sale from R1, 209. To R599. I was excited, had to go the till, request someone to please call the person who should be assisting customers in the shoe section. He assisted, I still asked him if the price that I saw is correct, he confirmed and I went to pay. When I eventually did make payment, I was charged R1, 209.</p> <p>Compliant No3.</p> <p>My wife asked me to return her jean as well. They refuse to return the jean because I needed to get the cash card from my wife. I bought this cash and was refused to exchange the jean for different size.</p> <p>I am going on travel tomorrow but Edgars don’t seem to care, the still staff did not care and refused to help because of POINTS. I DONT WANT YOUR POINTS, I JUST WANTED TO EXCHANGE a jean that I bought yesterday.</p> <p> </p> <p>I actually feel disrespected, completed unappreciated as a customer and violated. The service or should I say no service at all. Edgars, have you seen the competition you have? We don’t have to be subject to this terrible service or having to beg and ask people to assist us. I won’t be surprised if your store in Melorse Arch closes down.</p> <p> </p> <p> </p> <p> </p>