my request was not actioned after logged a dispute

I was de*****ed on my Edgars account whiles i had my card and id book with me. I only realized this when i went to the store to make a purchase and I was told that i don't have credit. <br> <br> I called the customer service from the store to find out what really happened to my credit and I was told that somebody used my account at Protea Glen mall Edgars, purchased stuff for R5999 and R110 R50.60 R50.60. on the 9th Of February. <br> <br> So i was then assisted by a Manger in Newtown Junction with filling up dispute forms and he submitted them to the ***** department. So ever since then my request was not action since on the 16th February. When I made a follow up on Friday 26 February I was told that the store phones and their systems are down they can't call the ***** department.. <br> I went again 29th February I was told the same thing that the systems and phones are off line that they cant assist me. <br> <br> 29th February I used the work phone to call the ***** Department and I spoke to Kgomotso Lelaka who told me that they never received my documents andt that I should email again to dispute. the email she gave me was incorrect because it was returned and was undelivered to the relevant depart