My report made no difference?

Almost a month ago I added a report about me being retrenched and struggling with my retrenchment policy that I took put at Edcon.<br> This was their response:<br> <br> Hello rainf,<br> <br> Please be advised your query has been escalated to our accounts management team for further assistance regarding your account.<br> <br> We must apologise for the frustration and inconvenience caused to you. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.<br> <br> Kind regards,<br> Edcon customer experience team,<br> ***<br> <br> Sill I get plenty of calls and sms's from Edcon informing me that I have been handed over. Nothing has been resolved. <br> Remind me again what is the use of this policy?<br> I am being told to go to Edgars and sort it out myself. I have a 3 month old baby, I hardly go out to buy anything as he keeps me too busy. Nevermind going to Edgars. Why do I have to sort this out now if you were dealing wrong with this?