PJ
PATSY J

1 reviews | Active since Feb 2015

25 May 2015, 11:39

MY PURSE WAS SNATCHED AND THEY DID NOT WANT ME

My purse was ****** out my bag in edgars westgate yesterday. some guy was asking me some advice on the jerseys and i an sure it must of happened that time. when i descovered my purse was missing when i got to my car and wanted to give the car guard a tip i saw my purse was missing. i then went back to edgars and asked them if i could view there footage. they said i should wait outside and that they will view. according to them they saw me come in edgars and saw me standing at the jeans and the jerseys but i was talking to nobody and nobody was near me. so when i assisted to see the the footage the said no. so now i demand to know why i am not allowed to see the footage when clearly i know i was talking to somebody. i demand to see the footage. i am going to name and shame edgars westgate everywhere. social media. THEN I PHONE THE STORE MANAGER THEY CUT ME OFF THE WHOLE TIME AND TELL ME BEFORE THEY CUT ME OFF THAT IT ALL DEPENDS ON WHAT BEFORE, SO I ASKED DEPENDS ON WHAT AND THEN THEY DROP THE PHONE I NEED AN ANSWER TODAY

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Replies (1)
Edgars
Edgars's reply26 May 2015, 12:22
Official
Hello Patsy40,

Our attempt to contact you at 11:41 AM was unsuccessful.

We are deeply sorry to hear that you lost your purse. Kindly note as per our terms and conditions we are not held accountable for anything that is lost in the store. However, it is the customer's right to view the footage. Kindly note this matter was referred to the store manager to address and concrete feedback will be given to you shortly.

Please find your reference number: ***/GO

If you ever need to speak to us, please do not hesitate to contact us on the below number

Kind regards.
Edcon customer experience team.
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