MM
Mogomotsi M
1 reviews | Active since Nov 2011
09 Sept 2015, 20:57
My points have disappeared
I went to buy a mango dress at the Edgars Centurion Mall and tried to use my points to get a discount only to find that my point have disappeared.<br> <br> Please let me know why I've lost all those points?
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Edgars's replyOfficial
11 Sept 2015, 16:18Hello Mafafa,
Thank you for taking the time and discussing the concerns you have on your account. We can understand the frustrations this has caused you. Please note the Thank U points have expired on 06 July 2015 because they were not redeemed. Kindly note the Thank U points life-cycle is 36 months.
You can fami****ize yourself more about Thank U points Terms & Conditions.
Your reference number is ***/GO. If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***
Thank you for taking the time and discussing the concerns you have on your account. We can understand the frustrations this has caused you. Please note the Thank U points have expired on 06 July 2015 because they were not redeemed. Kindly note the Thank U points life-cycle is 36 months.
You can fami****ize yourself more about Thank U points Terms & Conditions.
Your reference number is ***/GO. If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***
Best regards,
Edgars's reply11 Sept 2015, 16:18
Official
Hello Mafafa,
Thank you for taking the time and discussing the concerns you have on your account. We can understand the frustrations this has caused you. Please note the Thank U points have expired on 06 July 2015 because they were not redeemed. Kindly note the Thank U points life-cycle is 36 months.
You can fami****ize yourself more about Thank U points Terms & Conditions.
Your reference number is ***/GO. If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***
Thank you for taking the time and discussing the concerns you have on your account. We can understand the frustrations this has caused you. Please note the Thank U points have expired on 06 July 2015 because they were not redeemed. Kindly note the Thank U points life-cycle is 36 months.
You can fami****ize yourself more about Thank U points Terms & Conditions.
Your reference number is ***/GO. If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***
Best regards,