My name to be cleared on Credit Bureau and pay damages caused

In 2 months back I got a call from a legal company, claiming that I owe Edgars and my account is on legal. When I told them I've never opened an account, can I ask them to let that Edgars company who claim that call me. I never got any call from anyone from Edgars, why I am even on Legal external company. They told me they are collecting money and they won't be having any calls with Edgars and I should go to Edgars myself, and that's when I said I won't be doing that, then I left it that. The amount I was owing initially by the way is R55 and currently was R145 and no one from Edgars thought of contacting me before they send to my name on credit Bureau.

A week back I am applying for credit and I was told I am declined, and I called them to ask why and I was advised that I owe Edgars R145 or something. I immediately went to the store, cause all this was all good until it affected my plans and my name. At the store after a long conversation with some people from ***** department (***) it was clear what happened. People whom I spoke with at that department are as follows : Linda, Duduzile, Blondy, Mpumi and Charmaine. I believe Charmaine is the Supervisor and on her side she tried to speed up the process and explain what had happened, however it was apparently nothing she could do to remove my name and again I had to lose on a deal I was planning because of my damaged name. Now below is the story of what happened.

Apparently on the 8th February in Cape Town, someone went to a CNA store in Tygervalley to open an account and get goods amounting to R4351 (Apparently this same store was closed last month). However because he/she was suspicious they were caught and before they can leave the store the goods were returned. Now the negligence of the store or staff, never followed this up and make sure that this ***** account should be closed, rather instead it was left open under my details. paying card charges for all these months.....until the first recent contact from a legal company sent by Edgars. I still even now don't know what documentation did Edgars had in order for them to open this account and link it to me or my profile.

I asked Charmaine to please hurry and sort my name asap, but apparently there is nothing they can do and can't remove my name for at least 7-14 days, and it could be more. It is basically not on their hands but credit bureau. They just sent me a standard letter giving an apology, but my profile still the same and until it's sorted cant do nothing.