My last complaint ever before closing my account

Have complained on numerous occasions about the Bedford Centre branch, but to no avail. Again tried to return damaged underpants to this branch but purchased at the Eastgate store. Was told bluntly by both assistant and manager that underwear is not returnable. I Understand this fully but surely damaged underwear is totally different story. Had to go bacvk to Eastgate where I was told exactly the same story and again only on insisting to speak to the manager was I finally assisted. The assistants are totally clueless as to what may or may not be returned, and this I blame solely on bad training by this organisation. The attitude of 99% of the staff is \dont care, and if you dont like it lump it\" When you do get a really good helpful attendant you feel like bowing down and kissing the hand. Staff at the returns counter are the worst to deal with as they feel they do you a big favour by listening to your complaint. No thank you, no good morning, no nothing. Why should I have an account a an organisation that treats me like dirt. Edgars, you are losing customers by the dozens as people have become fed up with the service and bad attitude that prevails in your stores."