My EFT payment not reflecting after 10 days and three fruitless phone calls!!

I made a EFT payment to Edgars on 28 April. By 4 May the payment was still not reflecting on my account and I contacted the accounts department telephonically. I was instructed to send proof of payment, which I did immediately. My reference for the call was ********** 28. I contacted the accounts department again on 5 May and was told to allow 36-48 hours for the payment to reflect, from the time of sending the proof of payment. My reference for this call was ********** 1692. This morning I received a SMS : "Please pay your Edgars acc urgently in order to maintain your positive payment record and good credit reference." I contacted Edgars again and was given the runaround yet again. I was also told to just ignore the SMS as it was automatically generated. I also cannot access my account online as it now gives me an error message E110. I finally spoke to a Team Leader (Denver) who informed me that they were experiencing technical problems with the EFT payments and he cannot give me a estimated turnaround period. Why does Edgars not communicate these technical issues with their customers? I had to phone three times, with no resolution, only then to be told about the technical problem. Why not also cancel the automated SMS's when you know there is a problem on your end!! And when will this technical issue be resolved????