AM
Adil M

1 reviews | Active since Jul 2018

17 Aug 2018, 08:52

My Edgars Club account application unfairly rejected

I was interested by the Edgars club offers and I have provided all required documents to customer care to open an account. Of course, after filling, the forms, answer all the questions, my application went through, and was expecting a call from the customer care officer to confirm when I can stop by to collect my Edgars club card. Unfortunately, the officer called me to inform me that my application was rejected, and that I need to contact the credit bureau for query. After I did so, I found out that the credit bureau provided a wrong rating about me, and the issue was quickly solved, in the same week. I have contacted Edgars customer care again to process my request, for them to reply, sorry, this can be done only after a month, because your application still show rejected in the system. After 1 month, as advised, I contacted again, producing all new documents, and was surprised this time to hear that I need to apply again only after 6 months. I was not happy about this for 2 reasons: * Edgars do not know their system (1 month or 6 months), although I have asked in the same store. * Because of a mistake that I am not responsible for, I have had my application rejected, and still have to wait for 6 months to open an account * joining the Edgars Club is not a free thing, we need to pay a monthly fee. so it is totally crazy to reject my offer, and still ask me to come back after 6 months. this is totally nonsense, and only thing it proves is no customer orientation from Edgars, as they promote.

0
Replies (3)
Edgars
Edgars's reply18 Aug 2018, 10:44
Official

Thank you for bringing above concerns to our attention.

Kindly note your query is referred to New accounts team for processing within the next 48 hours.

Please find below reference number for this query:

***/GO

Kind Regards

Edcon Customers Relations Team

Edgars
Edgars's reply18 Aug 2018, 10:44
Official

Thank you for bringing above concerns to our attention.

Kindly note your query is referred to New accounts team for processing within the next 48 hours.

Please find below reference number for this query:

***/GO

Kind Regards

Edcon Customers Relations Team

AM
Adil M's update29 Aug 2018, 12:41
Reviewer Update
Unfortunately, the issue is still not yet solved. Seems like Edcon Customers Relations are not aligned with the new accounts department, or don't communicate even. It is a pitty to see a company as big as Edgars, not able to align internally, and communicate with a one voice. After back and forth phone calls, Customers Relations informed me to go to an Edgars store, and apply again, providing all documents, since they don't keep documents. I did this morning, the customer service officer was kind to check the status in the system (which is still block - so nothing done on the back-end) and she even phoned new accounts department, who just said, please ask the customer to come back after 6 months. Which is actually rediculous. So, nothing done at all, Edgars didn't do any thing to solve the issue, and now am even more frustrated, because time was wasted, and I don't see any value for Customer from Edgars. you have just created a very unhappy customer