1 reviews | Active since Jul 2018
My Edgars Club account application unfairly rejected
I was interested by the Edgars club offers and I have provided all required documents to customer care to open an account. Of course, after filling, the forms, answer all the questions, my application went through, and was expecting a call from the customer care officer to confirm when I can stop by to collect my Edgars club card. Unfortunately, the officer called me to inform me that my application was rejected, and that I need to contact the credit bureau for query. After I did so, I found out that the credit bureau provided a wrong rating about me, and the issue was quickly solved, in the same week. I have contacted Edgars customer care again to process my request, for them to reply, sorry, this can be done only after a month, because your application still show rejected in the system. After 1 month, as advised, I contacted again, producing all new documents, and was surprised this time to hear that I need to apply again only after 6 months. I was not happy about this for 2 reasons: * Edgars do not know their system (1 month or 6 months), although I have asked in the same store. * Because of a mistake that I am not responsible for, I have had my application rejected, and still have to wait for 6 months to open an account * joining the Edgars Club is not a free thing, we need to pay a monthly fee. so it is totally crazy to reject my offer, and still ask me to come back after 6 months. this is totally nonsense, and only thing it proves is no customer orientation from Edgars, as they promote.
Thank you for bringing above concerns to our attention.
Kindly note your query is referred to New accounts team for processing within the next 48 hours.
Please find below reference number for this query:
***/GO
Kind Regards
Edcon Customers Relations Team
Thank you for bringing above concerns to our attention.
Kindly note your query is referred to New accounts team for processing within the next 48 hours.
Please find below reference number for this query:
***/GO
Kind Regards
Edcon Customers Relations Team
Thank you for bringing above concerns to our attention.
Kindly note your query is referred to New accounts team for processing within the next 48 hours.
Please find below reference number for this query:
***/GO
Kind Regards
Edcon Customers Relations Team
Thank you for bringing above concerns to our attention.
Kindly note your query is referred to New accounts team for processing within the next 48 hours.
Please find below reference number for this query:
***/GO
Kind Regards
Edcon Customers Relations Team
