My Complaint of 23/11/2015 STILL NOT RESOLVED

***/GO<br> I reported Red Square to Hello Peter on 23/11/2015 because of an incident on 2/11/2015. You rep**** to me that you had \escalated it as a matter of priority". Really PRIORITY??? I still don't have my goods and I still haven't heard a word. Your Customer Relations department escalated this matter to Red Square Management on 19/11/2015. So despite reporting Red Square to : Hello Peter - 7 days no response / Customer relations - 12 days no response. Is this a joke or what? I have been a loyal Edgars customer for about 30 years and have conducted my account in a responsible manner - pity your dealings with me are not reciprocal. I expect this matter to be resolved TODAY - I WANT MY SHORT DELIVERED GOODS OR I WANT MY ACCOUNT CREDITED. I have phoned your call centres FIVE time at my own expense and sent numerous emails. I have had it with the total lack of service. The least Management could do is phone me - why the silence????? I have proof that my goods were short delivered by recording it on the couriers waybill. CUSTOMERS BEWARE - OPEN YOUR PARCELS IN FRONT OF THE COURIER because if there is a comebacks it is not worth the hassle. """