MY CELLPHONE GONE FOR 5 MONTHS ALREADY

I bought a Samsung J7 at Edgars in April 2017. My cellphone had problems and so I booked it in for repairs at the Edgars Brooklyn Mall. First problem I was not provided with the copy of the job card for the repairs. Since then my cellphone has been gone. It has not been repaired. At some point the shop did not know where my phone was. I had to go up and down to the shop at Brooklyn with no assistance. On Saturday 25/11/2017, I was at the shop and I am really not happy with this issue. Can Edgars refund me my money R3999 because for a period of 5 months I have not had a cellphone to use. How on earth do they expect me to be without the cellphone for over 5 months.

It just shows to me that they are a badly managed branch with no accountability.