1 reviews | Active since Jul 2011
MY CARD WAS **********
ON MY MONDAY 10/08/2015 I WAS AT EDGARDS ACTIVE HILLCREST, TO CHANGED MY CARD SINCE IT WAS DAMAGED, I 1ST MADE A PAYMENT ON R300.00 AND THEN I WAS ISSUED WITH A NEW CARD, THEN ON 12/08/2015 AT NEWTOWN I WAS TRYING TO MAKE A PURCHASE, I WAS TOLD THAT MY CARD WAS BLOCKED AND NEW CARD WAS ISSUED IN EGDARDS WONDERPARK AND PURCHASES OF 5000.00 WAS MADE.<br> HOW DID MY CARD ISSUED AGAIN WITHOUT MY PRESENT?<br> HOW THE INFORMATION DID WENT FROM HILLCREST EDGARDS TO WONDERPRK?<br> AND WHO IS GONA PAY THE 5000.00 I CANT PAY FOR GOODS WITH I DIDN'T TOOK, AND NOW I CANT USED MY CARD SINCE THE IS INVISTIGATION.<br> I THINK IT HIGH TIME EGDARS CHANGE THE WAY THEY DO THINK, E.G IF THERE IS ANY CHANGES, PURCHASES AND SMS MUST BE GENERATED TO A CUSTOMER.<br>
Thank you for notifying us of the ********** purchases made on your account. Please be advised the ***** and dispute department is in receipt of this query and the disputed purchases have been reversed. The ***** department will be in contact with you shortly. We apologise for the overall unpleasant experience, we can understand the frustration and discomfort caused. But we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
The reference number for the query is: ***/GO
If need more clarity, kindly contact the dispute department ***
Kind regards.
Edcon customer experience team.
***
Thank you for notifying us of the ********** purchases made on your account. Please be advised the ***** and dispute department is in receipt of this query and the disputed purchases have been reversed. The ***** department will be in contact with you shortly. We apologise for the overall unpleasant experience, we can understand the frustration and discomfort caused. But we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
The reference number for the query is: ***/GO
If need more clarity, kindly contact the dispute department ***
Kind regards.
Edcon customer experience team.
***