My account is up to date but I'm being harassed by Edgars.

Edgars customer care is the worst department I have ever dealt with.

I lost my job and was unable to keep my account update. However I updated my employment status at a local Edgars store so that they could know that I was now unemployed. I also tried to get Hollard insurance to settle my outstanding balance but they said that since I was not retrenched they could not do so. I informed Edgars that I could only make payments as and only when I could since I had no income besides the little funds I got from my mother to pay my rent and buy food but however I was so willing to bring my account up-to-date so I would make irregular payments until I find a job. It took me a while to get a job but I would make some payments on the account each time that I could. Now I am employed and yesterday (22/09/2018) I went to one of Edgars stores to pay the amount overdue on my account which I realised was only R3,468.58 so I paid it in full including my next instalment of R435.16. After doing so I wanted them to update my account with my new employment details only to find out they had blocked my account and I was told I have to wait for 6 months to re-apply again. This shocked me as they did not inform me that they were now blocking my account when I was in fact making efforts to update my payments. I was also disappointed that I had kept this account for almost 10 years since I opened it but they did not have the decency of liaising with me about the decision to block the account or understanding my plight and giving me a grace period to resolve my financial difficulties as their long term and loyal customer. I'm posting on this platform to escalate my issue to the Edgars directors so they may look into my account and have my account re-opened since I was harassed at their store when I requested that the account be re-opened after paying R4000.00 which brought the account up-to-date. If the account remains blocked as it is now, my credit score will be adversly affected so I want the payment I made to be reflected as soon as possible and my ITC to show that my account with Edgars is not overdue.

You may please contact me on my cellphone ********** 234. My account number is ********** ********** 30452

Your urgent attention to this matter will be greatly appreciated.