1 reviews | Active since Dec 2011
My Account Closed Because I haven't used it?
So I have been an Edgars Account Holder for more than 20 years and If I must say so myself I have been a very good customer of Edgars so much so that I almost never have credit available! So I decided to not buy anything until I have enough credit to buy my son a Playstation at CNA. So imagine my surprise when I finally have enough credit only to be told that my account has been closed because Absa took the accounts over and because I haven't used the account for a couple of months they closed it without even notifying me! I have to now pay the full outstanding balance of the account and then apply for credit again! That does not even make sense!<br> <br> I am so dissapointed in how Edgars are treating their customers.
Thank you for raising your apprehensions with us. Please note the account was closed by Absa as one of the dormant accounts. There was no activity on the account for a long time, thus a decision was taken to close the account. Please be advised the account will not be re-activated, and you need to re-open a new account after clearing the balance. We apologise for the overall experience.
The reference number for your query is: ***/GO
If you ever need to speak to us, kindly contact the accounts department on ***.
Kind regards
Edcon customer experience
***
Thank you for raising your apprehensions with us. Please note the account was closed by Absa as one of the dormant accounts. There was no activity on the account for a long time, thus a decision was taken to close the account. Please be advised the account will not be re-activated, and you need to re-open a new account after clearing the balance. We apologise for the overall experience.
The reference number for your query is: ***/GO
If you ever need to speak to us, kindly contact the accounts department on ***.
Kind regards
Edcon customer experience
***