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nokuthula S

1 reviews | Active since Mar 2015

18 May 2015, 18:09

my 7th complaint no paid letter still.

I am absolutely disguisted by the service I have been receiving from u people. My account was handed over to attorneys when I was a student, after I graduated and got a job. I called MBD and asked for my settlement amount they gave me a discount and said I only have to pay 1077 which I gladly did. I have been trying to get a letter to say that my acc is paid up from 29/12/14. <br> <br> Iv had your agents drop the phone on me, been told to wait 30,when I call back they tell me the discount has not been added and that I owe which is absolutely ridiculous. MBD says they did everything on their side and that its Edgars that have not added the disount.<br> <br> Iv been in contact with Zukiswa Mhlobo from MBD and have kept every email from her as evidence, I have also recorded the conversations with your consultants. I took the matter to hello Peter over 6 times now and I'm getting legal assistance now regarding this matter because you people have messed me about to much and I'm sick and tired of your ways. I have also contacted ombudsman because I have given u ample oppurtunity to sort this matter but u have failed dismally to assist me. Shame on you people

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Replies (1)
Edgars
Edgars's reply20 May 2015, 14:23
Official
Hello nokxiness,

As per our telephonic discussion, kindly note this query has been referred to the head of department at the accounts department as it has been prolonging. We assure you concrete feedback will be given to you shortly. Please accept our sincere apology for the overall experience.

Please find your reference number: ***/GO

If your require any further assistance, please do not hesitate to contact us on ***

Kind regards.
Edcon customer experience team.
***