KG
Kasavan G

1 reviews | Active since Mar 2009

26 Nov 2017, 22:25

Music with the F Word repeatedly played in store - Topshop Mall of Africa

On Saturday 18 November I entered the Edgars Topshop store at the Mall of Africa accompanied by my wife and child with the intention to buy a suit. After a few minutes the song playing changed and the next song was filled with expletives and the F word was blaring over the speakers. I asked one of the employees to please change the song as I had my wife and child with me and this was unacceptable. He said ok and then disappeared, at which point I went into the change room. When I returned there was another song playing, again with the F word blasting over the speakers. At this point I noticed that my wife was standing outside the shop with my child, visibly upset. The music was then changed (after 10 minutes), but I asked to speak to the Manager. The Manager, Lawrence apologized, however stated that the music was played to appeal to the young and vibey crowd, and that the playlist was compiled by somebody else. DEAR EDCON, PLEASE EXPLAIN TO ME HOW MUSIC FILLED WITH PROFANITY APPEALS TO THE YOUNG AND VIBEY. SURELY THERE IS MUSIC OUT THERE THAT WOULD APPEAL TO THE TARGET MARKET WITHOUT WITH THE USE OF PROFANITY. WHO COMPILES YOUR PLAYLIST??? DO YOU NOT HAVE QUALITY CONTROL TO ENSURE THAT MUSIC YOU PLAY IS ACCEPTABLE TO ALL YOUR CUSTOMERS? WHAT ABOUT THE PATRONS WITH CHILDREN WALKING PAST YOUR STORE??? WILL THEY NOT HEAR YOUR OBSCENE MUSIC? THE MUSIC YOU PLAY IS ABSOLUTELY DISGRACEFUL, NOT TO MENTION YOUR PATHETIC STAFF WHO SNICKERED AT MY WIFE WHEN SHE ALSO ASKED FOR THE MUSIC TO BE CHANGED. THERE IS NOTHING "TOP" ABOUT YOUR SHOP.

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Replies (1)
Edgars
Edgars's reply27 Nov 2017, 17:15
Official

Thank you for sharing your experience with us. Please accept our sincere apologies for the frustrations and inconvenience caused to you in our store with the music.By copy of your mail we will inform our senior manager so that this does not happen again.Our management will be in direct contact with you .

***/GO

Kind regards

The Edgar's Customer Experience Team