TM
Trevor M
1 reviews | Active since Apr 2013
24 Jun 2015, 14:08
MTN subscription on Account
I have been trying to get Edgars to remove a MTN subscription of R40 that has been going off my Account for the past year. I want the money reimbursed or put into my Account. I have never signed up for an Airtime subscription and have never received R40 Airtime. I have been to numerous branches, Cresta, Johannesburg and Centurion all with the same ****gish attitude, the last promise was that this will be removed to no avail.Can someone Senior action this with immediate effect. <br> <br> MTN AIRTIME SUBSCRIPTION FEE 41.50
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Edgars's replyOfficial
26 Jun 2015, 11:15Hello tkay123,
It is with great displeasure to hear that you were enrolled for MTN subscription without your consent. Please note we have referred this query to the RMCS department to cancel the subscription and reverse back the debited amount. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Thank you for your continued support and loyalty.
Kind regards
Edcon customer experience team.
***
It is with great displeasure to hear that you were enrolled for MTN subscription without your consent. Please note we have referred this query to the RMCS department to cancel the subscription and reverse back the debited amount. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Thank you for your continued support and loyalty.
Kind regards
Edcon customer experience team.
***
Best regards,
Edgars's reply26 Jun 2015, 11:15
Official
Hello tkay123,
It is with great displeasure to hear that you were enrolled for MTN subscription without your consent. Please note we have referred this query to the RMCS department to cancel the subscription and reverse back the debited amount. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Thank you for your continued support and loyalty.
Kind regards
Edcon customer experience team.
***
It is with great displeasure to hear that you were enrolled for MTN subscription without your consent. Please note we have referred this query to the RMCS department to cancel the subscription and reverse back the debited amount. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Thank you for your continued support and loyalty.
Kind regards
Edcon customer experience team.
***
Best regards,