SF
Simon F
1 reviews | Active since Dec 2012
06 Mar 2015, 07:40
MTN airtime contracts
Good Day,<br> <br> I noted that I am paying for MTN service that I never subscribe to, I have asked the airtime contract subscription removed from my account and the reversal of all payments made, several times but to no avail. I never signed up for this service and I dont want it appearing on my statement- thus *****.<br> <br> I last phoned ***to stop this service as i don't even get their airtime but yet I am charged for it and never signed for such a service (reference number:***338)<br> <br> Please help me stop this and i want everything that I paid for this service reversed back.<br> <br> Regards,<br> <br> Simon
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Edgars's replyOfficial
07 Mar 2015, 15:50Hello simonf,
It is with great displeasure to hear of the overall experience. That is certainly not the type of service we render to our customers. Please note the MTN subscription is cancelled and the request for a reversal will be sent to RMCS our third party company. We apologise for the overall experience.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
It is with great displeasure to hear of the overall experience. That is certainly not the type of service we render to our customers. Please note the MTN subscription is cancelled and the request for a reversal will be sent to RMCS our third party company. We apologise for the overall experience.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Best regards,
Edgars's reply07 Mar 2015, 15:50
Official
Hello simonf,
It is with great displeasure to hear of the overall experience. That is certainly not the type of service we render to our customers. Please note the MTN subscription is cancelled and the request for a reversal will be sent to RMCS our third party company. We apologise for the overall experience.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
It is with great displeasure to hear of the overall experience. That is certainly not the type of service we render to our customers. Please note the MTN subscription is cancelled and the request for a reversal will be sent to RMCS our third party company. We apologise for the overall experience.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Best regards,