Ms Masego Mputle

Hi

I am very happy customer,I was at menlyn n saw a pair of 👠 and the didn't have size they had size 3 and 4 only...I asked the cashier to check where can i get a size 6 n she said at mall of Africa.

I drove to mall of Africa and the 6 was too small,I tried to order online n i cudnt find a size as well and decided to call them and tell them m trying to order a shoe n the code that i have it's showing a different shoe that i want.

They asked for that code and told me that size 7 is at pavilion mall,i asked them if it is possible to for them to order it they said no and i asked them for Pavillion contact no and they gave me.

I called the branch in Pavillion and give them the code of the shoe m looking for and they checked and told me they have my size.

I asked to speak to a store manager and explained to him that i have been looking for a pair of shoe and i cudnt find a size only their branch has my size,i asked him if it was possible to send them to Rustenburg .

Thabang advised me to go to the nearest edgars in rtb to ask the manager to ask them to request for IBT ...I called edgars Rustenburg cbd and spoke to the manager (Portia)who then helped me through the whole process...

I am so happy that we still have service champions amongst us in retail stores,cos they went an extra mile and make sure that i received the shoes, Thabang even called to check if i have received my shoes.

Sometimes manager's must lead by example because they are the front liners. So high five to sister Portia from Edgar's rtb and Thabang Edgar's Pavillion m so overwhelmed and don't know what to say because we often get bad customer service from store's.