Mr Sono

I'm worried about my situation with game 4 weeks later but still no solution about my TV, I'm not getting calls to inform me of their processes and how long for them to resolve my issues, regional manager tried to help but didn't get proper feedback or direction as to what is happening, i still ask to see footage of how it was packaged back to the box and if you compare game with other stores their prices are a bit more expensive and yet their service is poor or the way they deal with clients is pathetic, but now i regret my decision to buy from them they don't know how to keep their clients happy or offer them best service. I'm worried about the fact that no one cares about my issue and lack of feedback regarding my situation and this situation is frustrating for lack, now all I want is to be refunded because no one is giving me solutions to my problem