Most unhelpful staff!
<p>App**** for credit increase in December 2016 after been invited to do so. A month and a half later, still no reply. Today, I get another invite to apply. This made me angry, so I tried calling. They hide behind their phones & just cut you off when you express your dissatisfaction with their non-service. Turns out the statements were not acceptable, because they were Internet generated. Why could they not let me know in December, ...or at all. Thanks to Game & Ned bank, who did come back to me within a day! Edgars could learn something from these professional companies who do care. Thanks Edgars for the continued very unprofessional service...</p>
Thank you for bringing this matter to our attention. We apologise for any inconvenience incurred. The Accounts team did explain that a correct format of bank statement is required and it must be stamped.
The credit limit is still available on your account. We will also notify the Accounts management team about your displeasure with the service rendered.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us on ***if any further assistance is required.
Kind Regards
Customer Experience Team
***
Best regards,
Thank you for bringing this matter to our attention. We apologise for any inconvenience incurred. The Accounts team did explain that a correct format of bank statement is required and it must be stamped.
The credit limit is still available on your account. We will also notify the Accounts management team about your displeasure with the service rendered.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us on ***if any further assistance is required.
Kind Regards
Customer Experience Team
***
Best regards,