MOST PATHETIC SERVICE RECEIVED FROM EDGARS ONLINE!!!!

I placed an order on the 03rd March and got delivered a WRONG order on the 09th March. Notified them on the 10th about this. On the 13th I had still not received any communication from them regarding this so I wrote a query on my profile asking for feedback. 15th March I received an email requesting me to send them my order number and SKU number which I did IMMEDIATELY (including a picture of the wrong order delivered) The last communication I received from them was an automated email saying they will get back to me within 48 hours. Today is the TWENTY THIRD March and I have still not received my correct order, they haven't even collected this wrong order and there is ZERO communication. I called today and NOBODY had a clue of what I was talking about. The country is going on lock down in a few days. You guys don't understand the frustration you cause clients by delivering such distasteful service. What is more sad is that this has been paid for already. I DEMAND THAT I BE DELIVERED THE CORRECT ORDER MADE AND PLEASE DON'T TELL ME THAT YOU'VE RUN OUT OF STOCK BECAUSE YOU'D BE PROVING ME RIGHT, I BELIEVE THAT THIS WAS DONE ON PURPOSE.