Most pathetic client service!!

We app**** for a new account instore,for our daughter on the 24th March2018. We submitted the 3 payslips that is required. After a week we followed up the progress of the application ,just to hear that they only received 2 payslips . We went in again and gave the other payslip to the admin staff. on the 14th April we went to see a manager to find out why is it taking so long. he told us that Head office says that my daughter is temporary employed.(still do not know how they came to such a conclusion) and that that need a letter of confirmation from her employer ,that she is permanently employed. We got the letter and gave it to them. Yesterday my daughter received call and was told that the letter we gave them was only necessary if you are a domestic worker. NOW they need a contract of service to prove she is permanently employed. WHAT A JOKE!!! I called the call centre and was told that they cannot give me any info and had to speak to my daughter themselves. They took her number and as yet she still haven't heard from them. I must say ,this is the worst form of *********** customer service we have ever encountered.