1 reviews | Active since Aug 2014
most embarrassing and unprofessional experience
I went to go buy some clothes. When I get to the till and want to pay with my account card my account was blocked (my account is paid in full). They then said they need to first verify my emloyement on a saturday. Some company's are not open on saturday's!! So i had to ask my partner to pay for me. I felt so humiliated and embarrased becuase why dit they not notify me that my employment must be verified. On my statements it does not indicate a blocked account and shows a available balance(wich is all my credit aswell as extra money i payed in). And how would my account possibly be paid if full if I was unemployed. Thinking of going the cash route at other stores or opening another account at another store if this is the unexpected humiliation Edgars has to offer their customers. Mabe I should return the items and go to woolworths for my corporate clothing shopping! Very shocked with no communication!!
Our attempt to contact you at 11:49 AM was unsuccessful.
Kindly note the account was blocked due to the previous state it was in a few months ago. Please note the accounts department need to verify employment before they can unblock the account. Please note 3 months bank statement and a recent payslip is required. We apologise for the overall experience.
Kindly visit the store with the documents and the account will be unblocked immediately
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
Our attempt to contact you at 11:49 AM was unsuccessful.
Kindly note the account was blocked due to the previous state it was in a few months ago. Please note the accounts department need to verify employment before they can unblock the account. Please note 3 months bank statement and a recent payslip is required. We apologise for the overall experience.
Kindly visit the store with the documents and the account will be unblocked immediately
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***