JM
Josh M
1 reviews | Active since Nov 2014
18 Jun 2015, 22:43
More than a month with no response
I reported my complaint directly to the manager (Happy) at the Mall@reds branch concerning the rude and arrogant behavior of the security guard, with no response so far as promised.Its been more than a month already and no contact from management. Are we as customers not the lifeblood of the company anymore,this is a very poor overall customer service experience and would appreciate a response as soon as possible.
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Edgars's replyOfficial
20 Jun 2015, 12:31Hello Joshmo,
Thank you for raising your apprehensions with us. Kindly note this query has been referred to the store manager as a matter of priority. We apologise for the unpleasant service received from the security guard, but we assure you measures will be taken to avoid the re-occurrence of this nature.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Thank you for raising your apprehensions with us. Kindly note this query has been referred to the store manager as a matter of priority. We apologise for the unpleasant service received from the security guard, but we assure you measures will be taken to avoid the re-occurrence of this nature.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Edgars's reply20 Jun 2015, 12:31
Official
Hello Joshmo,
Thank you for raising your apprehensions with us. Kindly note this query has been referred to the store manager as a matter of priority. We apologise for the unpleasant service received from the security guard, but we assure you measures will be taken to avoid the re-occurrence of this nature.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Thank you for raising your apprehensions with us. Kindly note this query has been referred to the store manager as a matter of priority. We apologise for the unpleasant service received from the security guard, but we assure you measures will be taken to avoid the re-occurrence of this nature.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***