MW
Mary W
1 reviews | Active since Mar 2009
17 May 2016, 13:31
More Cheap Tricks from Edgars
<p>It's that time of year again when Edgars decide to generate revenue by fair means or foul. I have been charged for "Purchase Good Taste Travel and Eve" for a couple of months now and today I got a letter from their Account Outstanding department saying I owe them over R200. As happened last year, this was charged to my account without me either requesting it or being asked if I wanted it. Furthermore, I have not received said item. Edgars - I demand that you reverse that amount, which is the only amount outstanding on my account, together with all charges for late payment, etc. and then CLOSE MY ACCOUNT. I want nothing more to do with you. Please confirm this has been done.</p>
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Replies (2)
Edgars's replyOfficial
18 May 2016, 07:52Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. Please be advised that your concerns raised have been forwarded to the club travel department to look into and resolve. We have also requested the matter to be attended to urgently. Feedback will then be provided as soon as possible.
***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply18 May 2016, 07:52
Official
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. Please be advised that your concerns raised have been forwarded to the club travel department to look into and resolve. We have also requested the matter to be attended to urgently. Feedback will then be provided as soon as possible.
***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
MW
Mary W's updateReviewer Update
29 Jul 2016, 09:34I have now received a credit note for the amount of R197.42. However, I am now receiving statements saying I owe you R3.03. I do not owe you anything! Before you decided to charge me for a service I didn't request, my account had a Nil balance. Please ensure that this R3.03 is removed from my account and provide me with a Nil balance statement.
MW
Mary W's update29 Jul 2016, 09:34
Reviewer Update
I have now received a credit note for the amount of R197.42. However, I am now receiving statements saying I owe you R3.03. I do not owe you anything! Before you decided to charge me for a service I didn't request, my account had a Nil balance. Please ensure that this R3.03 is removed from my account and provide me with a Nil balance statement.