Moova Money

I spent more than an hour trying to get through to Edgars Moova Money. My call was dropped twice by agents. I purchased a Telkom airtime like I always do almost every month for the last year. Yesterday I have not received my voucher via SMS. I tried re-sending the SMS without any success which led me to the next step, calling Moova. I tried calling the call centre the whole morning and I'm back to square one. When i finally got through the agent didn't really know what she was doing. How can you offer a service if there's no one to assist you when you have a problem? All I want is my voucher that's added to my account to be sent to me and I'll promise to never inconvenience your system again.