Months later and problem not resolved

Since the 21st of may 2017, my problem has not been solved. We are no longer in the dark ages yet a man from edgars, michael shang-lee insists that the only way he can provide me with feedback is by him meeting me. I have explained to him on several occassions that i dont feel comfortable meeting with him. When my lawyer discussed with me that we can take the case further if we get the video footage at that time michael had no footage. He didnt know the difference between an edgars store or a jet store despite me saying i had a problem at edgars. He went on to mention that jet and edgars layout is the same and jet also sells sissyboy merchandise. I have queried that and i was told jet doesnt stock sisssyboy. I cant meet with someone that doesnt know what he is talking about as i feel he is playing games with me and that he is setting me up for something much worse that already took place at edgars gateway. I asked him to let me know if i should call him if he cant call me but he is persistent about meeting me. Who will feel safe to meet a person that has done nothing with my complaint?? I was told he works independantly and from the legal deprtment. How can he be so illiterate when it comes to solving a problem? He doesnt know the difference between edgars and jet and has to meet with me to provide me with feedback??? R we living in the dark age again?? I feel very disrepected as a customer becuase my complaint fell on deaf ears and i was treated like a common ***** in your store and the person responsible for this is free to treat customers anyhow. The video footage is for edgars benefit only therefore the management can abuse customers. Edgars is promoting violence against customers instore. You are falling so badly and yet u treat customers like this. Cheating and treating customers badly will get u no where. U r training your staff to be like animals!! To say edgars is disgraceful, will b an understatement. Edgars is just dying to get money out of customers thats why rajesh stole the money from my bag! You are *****ing customers in every way possible! Walking into an edgars store is ultimately the customers loss because they have ******* waiting to pounce on you and make a ******** out of u.