KS
Kyle S

1 reviews | Active since Sept 2016

12 Apr 2017, 12:33

Monthly payment amounts

<p>For the past following months my monthly installment on my edgards account has been extremely high.</p> <p>In NOV '16: balance owing = R 3984.36 Installment = R834</p> <p>In DEC '16: balance owing = R3271.57 Installment = R833</p> <p>In JAN '17: balance owing = R2553.23 Installment = R833</p> <p>In FEB '17: balance owing = R1826.10 Installment = R834</p> <p>In MAR '17: balance owing = R1058.90 Installment = R832<br />Today, 12/04/2017 I received an email indicating my balance and installment as R1,160.93.</p> <p> </p> <p>How is it that every month my installment amount is R800 + when my balance is so low ? When I signed up my for my account it was explained to me that installment is calculated using my balance owing / 6 months (i am on the 6 month plan). Yet, for the past 4 months my installment amount was around the same amount. I refuse to pay this high installment when my balance is so low. </p>

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Replies (2)
Edgars
Edgars's reply12 Apr 2017, 14:03
Official

Kindly be advised that the matter regarding the account arrears has been sent to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the below reference number for your post***/GO

Tel: *** or ***Edgars.

Tel: ***Jet

Email: ***: Johannesburg

Email: ***: Cape Town / Durban

Tel: ***

Kind regards

Customer Relations Team

Email: ***

Call Centre: ***

Best regards,

Edgars
Edgars's reply12 Apr 2017, 14:04
Official

Kindly be advised that the matter regarding the account arrears has been sent to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the below reference number for your post***/GO

Tel: *** or ***Edgars.

Tel: ***Jet

Email: ***: Johannesburg

Email: ***: Cape Town / Durban

Tel: ***

Kind regards

Customer Relations Team

Email: ***

Call Centre: ***

Best regards,