1 reviews | Active since Nov 2017
Money taken but there's no stock..
On Friday the 24th I went online to order 14 pairs of shoes for my kids and money was deducted from my card.At that time there was availability in stock.This morning I woke up to find an SMS from Pontsho Saule requesting for my card number as they want to refund items that are no longer available. How is it possible that my money can be deducted and only after then I'm told there's no stock.This is just unprofessional and I'm being told that the money will be refunded in 10 days while its not my fault. When I purchased online it clearly stated that delivery takes 2-3 working days today is Wednesday and instead a request for my card number is the only response I'm getting.
Thank you for bringing this matter to our attention . Please accept our apologies for the frustrations that this has caused to you.We will escalate your complaint to our online team who will be in direct contact with you to resolve this matter .***/GO
Kind regards
The Edcon Customer Experience Team
Thank you for bringing this matter to our attention . Please accept our apologies for the frustrations that this has caused to you.We will escalate your complaint to our online team who will be in direct contact with you to resolve this matter .***/GO
Kind regards
The Edcon Customer Experience Team