1 reviews | Active since May 2017
Money still not refunded after months!
I have been trying to resolve my issue and get a refund for an online order for the past 6 and a half months. Your customer service is non-existential and the multiple emails I have sent to your customer service center have been ignored and unanswered. Your customer service agents are unhelpful when I call your call centre. This is basically theft of my hard earned money. I have not bought a single item from Edgars since this incident and will never purchase anything from your stores again. Edgars, please note that the money was not a donation to your company, so please return to me the money I earned with my blood, sweat and tears. To all customers contemplating buying from Edgars Online, please refrain from doing so, because if anything goes wrong with your order, Edgars will not refund you.
Thank you for making contact with us.
As previously explained we have escalated the matter with our Online Shopping Management Team, who advised that from their side, they are unable to provide you with a letter.
As communicated on our previous correspondence, kindly make your way to your Bank so the payment may be traced and allocated accordingly.
Please accept our apologies regarding the matter.
Any further concerns, please do not hesitate to contact us for further assistance and more clarity.
You reference number remains the same:
***/GO
Regards,
Edcon Customer Relations
***
Thank you for making contact with us.
As previously explained we have escalated the matter with our Online Shopping Management Team, who advised that from their side, they are unable to provide you with a letter.
As communicated on our previous correspondence, kindly make your way to your Bank so the payment may be traced and allocated accordingly.
Please accept our apologies regarding the matter.
Any further concerns, please do not hesitate to contact us for further assistance and more clarity.
You reference number remains the same:
***/GO
Regards,
Edcon Customer Relations
***