SF
Sylvia F
1 reviews | Active since Nov 2015
12 Nov 2015, 16:33
Money owing to me
On 30 September 2015 I used the SST machine at Carnival Mall. B/C 193442. I made the mistake of crediting my Edgars account with the amount R2238.00. This amount should have been credited to my Medical Aid. I reported the matter to Edgars and Nedbank in the Mall. The necessary documents were faxed through to Edgars. My Nedbank savings account has still not been credited and as I am a pensioner this amount is urgently required by me. I would like to mention I have received a statement from Edgars showing a credit of R 2180 .06 due to me.
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Edgars's replyOfficial
16 Nov 2015, 16:15Hello AWP727,
Thank you for raising your concern with us. Please be advised the accounts department has received your documents and the remittance department is busy with the refund process. We can understand the frustration caused and for that we sincerely apologise.
Concrete feedback will be given to you shortly. Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for raising your concern with us. Please be advised the accounts department has received your documents and the remittance department is busy with the refund process. We can understand the frustration caused and for that we sincerely apologise.
Concrete feedback will be given to you shortly. Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards,
Customer Experience Team.
Call Centre: ***
Edgars's reply16 Nov 2015, 16:15
Official
Hello AWP727,
Thank you for raising your concern with us. Please be advised the accounts department has received your documents and the remittance department is busy with the refund process. We can understand the frustration caused and for that we sincerely apologise.
Concrete feedback will be given to you shortly. Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for raising your concern with us. Please be advised the accounts department has received your documents and the remittance department is busy with the refund process. We can understand the frustration caused and for that we sincerely apologise.
Concrete feedback will be given to you shortly. Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards,
Customer Experience Team.
Call Centre: ***