Money not returned

<p>i was at Edgars in Forest Hill Shopping Mall on the 24th, upon making my purchase, the swipe machine showed decline although i got an sms showing that the amount was deducted from my account, i showed this to the cashier and she then advised that it would be automatically reversed. i asked her what happens if it doesnt get reversed and she promised that if this was the case i should bring my bank statement as proof and they will refund me with the cash in my hand. i ended up purchasing the items using my credit card thereafter(double payment now). I returned to the mall a week later with my bank statement proving that the reverse did not take place and was told to go through a very long number of procedures which took up my entire day not forgetting the cost i incurred to drive all the way to the mall again. i sat through a long que and eventually got to a consultant who assure me that they will investigate and the issue would be resolved and my money returned within 7 working days. it going on more than the 7 working days and i have recieved no feedback whatsoever from anyone at Edgars Forest Hill. Making me wonder if they ever intend on returning my money</p>