Money NOT refunded

<p>I started getting charged R60 a month on my statement for "purchase good taste travel and eve" which I did not subscribe to and did not know what it was for . I complained to Edcon on ********** in May 2016 but still got charged for it again. Now in total I have been charged R60 x 5 months for it. I have requested a refund on my account about 6 times now in the past 4 months but still NOTHING. I get an email response which seems to be an automated response as it is the same everytime saying "...your request for reversal has been escalated to the senior management" either this is a BIG FAT LIE or senior management is not very good at their jobs because I have NOT received a refund or any further response at all.</p> <p> </p> <p>They are so quick to take YOUR money but GOD help you if you try get anything back. I have been an account holder for +20 years and this is the worst service I have every experienced. ... very disappointed.</p>