HG
Hein G
1 reviews | Active since Dec 2014
20 Jun 2015, 14:04
MONEY NOT PAID BACK
On Saturday, 13 June me and my husband bought items at Edgars in the Glen shopping centre. We paid R3050.00 for all the items, it went through on my account but an error on the system so I had to pay the amount again. The amount therefor went off from my account twice. The store manager,Derek said the R3050.00 will be paid back into my account within 48 hours which DID NOT happen. I phoned in to Edgars call centre on Wednesday, Thursday, Friday and today and STILL NO MONEY HAS BEEN PAID BACK INTO MY ACCOUNT. THIS IS UNACCEPTABLE. If you owe money to Edgars then they lie on your back but if they owe you money as a customer, WHAT THEN????
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Edgars's replyOfficial
22 Jun 2015, 12:00Hello HeinCarla,
It is with great displeasure to hear that you haven't received your refund. Kindly note we have referred this matter to the credit manager and store manager to address, as it has been prolonging. We assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the
below number.
Thank you again for your continued support and loyalty.
Kind regards.
Edcon customer experience team.
***
It is with great displeasure to hear that you haven't received your refund. Kindly note we have referred this matter to the credit manager and store manager to address, as it has been prolonging. We assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the
below number.
Thank you again for your continued support and loyalty.
Kind regards.
Edcon customer experience team.
***
Edgars's reply22 Jun 2015, 12:00
Official
Hello HeinCarla,
It is with great displeasure to hear that you haven't received your refund. Kindly note we have referred this matter to the credit manager and store manager to address, as it has been prolonging. We assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the
below number.
Thank you again for your continued support and loyalty.
Kind regards.
Edcon customer experience team.
***
It is with great displeasure to hear that you haven't received your refund. Kindly note we have referred this matter to the credit manager and store manager to address, as it has been prolonging. We assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the
below number.
Thank you again for your continued support and loyalty.
Kind regards.
Edcon customer experience team.
***