Money has not been refunded !!!!

I had made a purchase at edgars Westville and had returned it a few days later at edgars gateway, after 2 weeks of not receiving the refund into my bank account, I had sent MULTIPLE emails and got ZERO assistance, I had to eventually take leave from work and go to the store, a very rude lady(not sure if it was the manager) had a very loud conversation in the office with the teller saying ‘why am querying it after so long’ (note that I had already sent multiple emails through to customer care) the lady had eventually come out and requested a bank statement and had given me a different email address to email it to, after emailing it, still nothing. I had to then go back to the store and had provided them with a printed copy of my transaction history stamped by the bank just so that there wouldn’t be any issues. After contacting the call center to follow up, the call center can apparently not deal with any refund queries, it has to be dealt with at the store and the store apparently has no contact number, you have to go in store, it is OVER A MONTH that the items were returned and the refund has still not come through !!!!!!!!!!!!!!! This is not the first time that I’ve had an issue with edgars refunds, however the first time was at pavillion and the manager had taken it upon herself to go into the bank and refund the cash to my bank account.