Money Greedy Companies providing pathetic service!!!!!!!!!!!!!!!!!!!!!!!!!!

My mother has an edgars account for years, and for sometime now she has two amounts on her account which she is paying, for two different insurances with Hollard. She received a message to say she must go to the store to update her beneficiaries. I took her to the centurion branch and the lady said that there is no active policy on her name but upon being told to check my mum's statement they discovered that she is being charged for these!

They called Hollard and after a very long conversation they said the policies are active and that they will email the policy documents and proof that it is active to my email address. This was over 1 month ago, and to date I have not received any email! I have sent an email to Edgars/ Hollard and received a reference number 7 days ago but ABSOLUTELY no response! I demand proof of policies being active or a refund of all the money my mum has paid!