JF
Jean F
1 reviews | Active since Nov 2010
10 Feb 2015, 23:48
Money deducted for unknown reason
I had R500 odd credit on my Edgars account, in July they deducted R305 for \POCIT"<br> <br> 19/12/13 POCIT PAYMENT 305.97 180.00<br> <br> - I've e-mailed them<br> - I've phoned them (Holding for hours to be cut off)<br> - I Went to the Menlyn branch<br> - I left them a Facebook message (They rep**** and said someone would call me"
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Edgars's replyOfficial
13 Feb 2015, 09:58Hello Fickie15,
Thank you for raising your concerns with us. Please note your account is paid in full and has a credit balance of R180.00. We have referred this matter to the accounts department for further clarity. Concrete feedback will be given to you shortly.
Your reference number is as follows: ***/GO
If you require any further assistance, please contact the collections department on ***
Kind regards.
Edcon customer experience team,
***
Thank you for raising your concerns with us. Please note your account is paid in full and has a credit balance of R180.00. We have referred this matter to the accounts department for further clarity. Concrete feedback will be given to you shortly.
Your reference number is as follows: ***/GO
If you require any further assistance, please contact the collections department on ***
Kind regards.
Edcon customer experience team,
***
Best regards,
Edgars's reply13 Feb 2015, 09:58
Official
Hello Fickie15,
Thank you for raising your concerns with us. Please note your account is paid in full and has a credit balance of R180.00. We have referred this matter to the accounts department for further clarity. Concrete feedback will be given to you shortly.
Your reference number is as follows: ***/GO
If you require any further assistance, please contact the collections department on ***
Kind regards.
Edcon customer experience team,
***
Thank you for raising your concerns with us. Please note your account is paid in full and has a credit balance of R180.00. We have referred this matter to the accounts department for further clarity. Concrete feedback will be given to you shortly.
Your reference number is as follows: ***/GO
If you require any further assistance, please contact the collections department on ***
Kind regards.
Edcon customer experience team,
***
Best regards,