KL
Kiefer L
1 reviews | Active since Dec 2017
14 Feb 2019, 12:19
Money chasers
I opened an account in the middle of 2018. By the end of November, Mango airlines and Edgars had wrongly charged me for plane tickets which I had never booked. I lodged a dispute and Edgars had blocked my account. I struggled to get feedback until the end of January when I then resumed my payments when they finally confirmed that the dispute was settled. Now they are chasing me for a balance for December which I did not pay because the installment due was completely incorrect. I had confirmed with Edgars employees in store that I should not pay until my dispute was settled. Now I am getting sms's, emails and phone calls at my place of work for an 'overdue' amount with constant harassment and threats. I have tried EVERYTHING from going in store, email and phoning I am just getting nowhere. How do you expect me to pay an incorrect amount as an installment when the amount 'due' was more than my actual balance? I will be closing this account soon because of this extremely bad service. They very quick to call when the want your money.
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Replies (2)
Edgars's replyOfficial
14 Feb 2019, 12:55Hi Kiefer
Thank you for making contact with us.
Kindly note that the dispute was finalized and released on your account . The balance on your account is for the service fee, account protection plan as well as the last purchase in December 2018
In response to your inquiry with EDCON, kindly be advised that your account is in arrears. That is the reason why you are still receiving calls.
Should you have any further inquiries please do not hesitate to contact us via the below mentioned contact details. ***/GO
Kind regards
The Edgar's Customer Experience Team
***
Thank you for making contact with us.
Kindly note that the dispute was finalized and released on your account . The balance on your account is for the service fee, account protection plan as well as the last purchase in December 2018
In response to your inquiry with EDCON, kindly be advised that your account is in arrears. That is the reason why you are still receiving calls.
Should you have any further inquiries please do not hesitate to contact us via the below mentioned contact details. ***/GO
Kind regards
The Edgar's Customer Experience Team
***
Best regards,
Edgars's reply14 Feb 2019, 12:55
Official
Hi Kiefer
Thank you for making contact with us.
Kindly note that the dispute was finalized and released on your account . The balance on your account is for the service fee, account protection plan as well as the last purchase in December 2018
In response to your inquiry with EDCON, kindly be advised that your account is in arrears. That is the reason why you are still receiving calls.
Should you have any further inquiries please do not hesitate to contact us via the below mentioned contact details. ***/GO
Kind regards
The Edgar's Customer Experience Team
***
Thank you for making contact with us.
Kindly note that the dispute was finalized and released on your account . The balance on your account is for the service fee, account protection plan as well as the last purchase in December 2018
In response to your inquiry with EDCON, kindly be advised that your account is in arrears. That is the reason why you are still receiving calls.
Should you have any further inquiries please do not hesitate to contact us via the below mentioned contact details. ***/GO
Kind regards
The Edgar's Customer Experience Team
***
Best regards,
KL
Kiefer L's updateReviewer Update
14 Feb 2019, 13:18'for the service fee, account protection plan as well as the last purchase in December 2018' my account was blocked in December although my last purchase was early in December, the STATEMENT I received was for an amount way over the actual installment I was supposed to pay. My account was blocked for more than 1 month and was notified once the dispute was settled to pay an amount of R575 by the 1st of January. NOT ONE PERSON had told me of an overdue amount for December and I still have not received my latest statement yet.
KL
Kiefer L's update14 Feb 2019, 13:18
Reviewer Update
'for the service fee, account protection plan as well as the last purchase in December 2018' my account was blocked in December although my last purchase was early in December, the STATEMENT I received was for an amount way over the actual installment I was supposed to pay. My account was blocked for more than 1 month and was notified once the dispute was settled to pay an amount of R575 by the 1st of January. NOT ONE PERSON had told me of an overdue amount for December and I still have not received my latest statement yet.