Mobile fees added to my Edgars account without my permission

Good day,

To whom this may concern:

Edgars are forcing me to pay for a mobile fee charged to my account.

Their customer query person is insisting I bought a mobile data or airtime via my phone.

I have not done so and requested the proof that I did so and none has been provided to me.

I want the charges reversed on my account, the persons I am in contact with refuse to do so.

I have been a long term Edgars client and never buy anything on my phone.

To keep insisting I did so and ignoring my response is an insult to me.

Kindly get management to contact me regarding this issue otherwise you are going to lose a long term paying client.