MOBILE Content!!!! Please Refund going on for 5-6weeks to resolve if not I will close my account with edgards

I have seen Tokozani at Clearwater mall since June the 9th 2018 to resolve mobile content loaded on my account without my consent. On that day Tokozani gave me reference no: ********** 583437 to cancel and refund my account. He told me that they would call me within 48 hours to speak to me and clarify the situation then do the refund. After two weeks and no call from Edgars customer care, I went back to see Tokozani again on the 23rd of June 2018. He phoned them again and realized the Lady he spoke to only cancelled the mobile Content never did the refund. He gave me another reference number ********** 611453 and told me I have to wait another 48 hours. After no phone call again from them. I phoned Clearwater mall on the 2nd of July 2018 and asked to speak with Tokozani. He was off that day and then was referred to Thato. She phone the customer care and they said they phone me but I did not answer. I said to her no one ever phoned me and I have my phone with me 24/7. She asked the number from them which they used to call me on and it was not my number! I believe they phone the people who initiated the Mobile content in the first place and to top it all today the 9th of July I received an SMS from Edgards demanding payment of this amount! I phoned accounts today (9th July 2018) and they just passed the buck back to customer care! I don't know what to do! I cannot keep on phoning to follow up as my time is limited! This has become a Huge problem as no one is helping me resolving this issue! I want the account reversed and I want it done today! This is going on for 5 to 6 weeks! I would prefer it to rather close the account due to Edgards failing to take measures in finding ways to protect their customers from *****, and then I have to phone, drive up and down to try and resolve an issue in my spare time which I need to run other errands!!!