Mobile Content is HORRIBLE and should not be associated with Edgars

My problem isn't with Edgars, it is with MOBILE CONTENT!!

Apparently Mobile Content is a 3de party associate of Edgars, who has been permitted to sell airtime to Edgars Account holders. Which is obviously then paid for by using their Edgars Account.

I received my statement on 14 May and found it very odd to have a balance outstanding (as I knew I paid with an intent to have a credit on my account the 28th of April. I then saw that Airtime bundles were bought on my account on the 02nd of May (R49 and R78) which was not even sent to me.

I called Customer Service which advidesed me to call Mobile content as they do not deal with their queries and was given a number to phone. I tried calling their call center several times waiting between 03:00 to 09:00 minutes for anyone to pick-up. Edgars gave me a second number to try as there was no answer. I tried calling Mobile Content for 3 days with no answer on every try.

On 18 May I went into an Edgars branch after waisting loads of airtime due to them not answering their phones once.

They then explained to me that I had to have given my consent to even be registered for their NEW feature , which I was never contacted for.

The consultant assisted me in contacting Mobile Content and request an investigation to ultimately reverse the two amounts charged and CANCEL this ******* feature activated in my account. I was given a Ref no. and was told that Mobile Content will contact me in the following days.

I waited an entire week, to give them chance to call me.

On 29 May I went back to Edgars as I have not been contacted. Since then my account has increased with almost R100 on their system but does not reflect on my most recent statement and Edgars most recent statement, meaning it must be money that has been processed on the 29th and does not reflect on their system yet.

The consultant then attempted numerous times to contact Mobile Contents Call Center. This took about 20 minutes because they weren't answering their phones.

When we finally got through they said they tried to call me on the 18th. I then whet onto my call log and saw that I did have 1 missed call from an unknown number. When I confirmed my details with the recipient on the line, I asked her how long it will take for someone to call me as payment is due on the 1ste and it will reflect as bad debt because it will look like I am not paying my accounts. She appeared to not understand anything I was saying as she kept stating I will be called back in 48 hours. I then proceeded to ask if they will phone again if I could not answer, she stated they will. I then asked why no one has called me in the last 10 days again after missing the one call, as I am busy with a client and can't always answer. She then contradicted her previous statement and said I must state that I am unable to answer my phone throughout the whole day and ONLY THEN will they try to call me again.

In this month Edgars has also charged me a service fee and interest fee to this amount that should not have been on my account. I can only ask for them to reverse this after Mobile Content has actually done their job. As then instructed by Edgars Call center.

Edgars consultant said that they have been having endless problems with Mobile content regarding their account allocations, problem-solving, follow up on queries and answering their call. And that they get at least 2 queries and account complaints per day if it is a Good day.

I am waiting for their call at this point with little hope.

I will be following up on what happened after this.