Mobile Content Fee and SMS Air Subscriptions

I called and spoke to Evans Madebele who still says the same thing I was told that I agreed to the subscriptions and, but he is not responding about voice recordings I was told they will be sent within 48 hours. He said that according to feedback from his end, I have to call their third party which I don't even know. Edgards needs to take responsibility of this mess. They signed me up on this thing and now they expect me to do the follow ups over and over again. No one from Edgars has called me. I am still waiting for those voice recordings.

Your turn around time is very far, hopefully it will be worth waiting for because 10/05/2019 is very far, I need details and prove asap.

So I just got a call from Lungile Dunjwa from EDCON and it became very clear to me that Edcon team is very *********** to keep calling me updating me about my cancelation for this stupid airtime subscription which I never even received the stupid airtime to begin with. All I get is we will escalate this to the 3rd party but when we hang up the phone NO ONE ESCALATES. Tomorrow I will be getting the same information that their system or records are not showing anything about call recodings or refunding me my money back for ******** me for the whole 2 years. I have been WAITING FOR STUPID RECODINGS SINCE FROM 26TH APRIL 2019, It's 9 days later and I am still being told about cancellation which should have been confirmed the day I was closing my account, which ontop of that I was told it's a requirement to cancel the subscription first before closing the account. It is really frustrating to get a call from EDACON and be told about cancellation of something I never even asked to have on my account, was I wrong to and that naïve to go and open a clothing account with Edgars only for their employees to subscribe me for Mobile Content Fee. I NEVER ASKED FOR A MOBILE CONTENT, I WAS NEVER TOLD ABOUT IT UNTIL NOW, NOW I WANT MY MONEY BACK AFTER BEING TOLD THAT I WILL BE REFUNDED, BUT NO ONE IS SATING ANYTHING. All they know is to keep sending me different reference numbers which they cannot even pick up from their system. Please help me.

I called again and spoke to Reabetswe Sola from Mobile content, she told me that there are no voice recordings to be shared and my refund request was declined because I agreed to subscribe for this through my network provider which is Telkom, I do not understand where Telkom gets in, in all this because the account was opened with Edgars not via telephone but I went to the store. Keabetswe Sola told me to contact Telkom because Edgars got authority to subscribe me. This is getting worse if Telkom decided to deduct money from my account without my knowledge. Please help.