GU
Gunther U

1 reviews | Active since Jan 2012

19 Mar 2015, 16:23

Mobile Content Fee and SMS Air Subscriptions

Last month (Feb 2015) I phoned in to the Edgars call center to query a couple of transactions on my account that had appeared since Jan 2015<br> 1) a SMS AIR SUBSCRI @ R19.99<br> 2) a MOBILE CONTENT FEE @ R19.99<br> I was then told to phone the Mobile Content Division to cancel these \subscriptions""; and they in turn require some reference number in order to do so?<br> <br> Why must I run around phoning all sorts of call centers for a service I never requested?? I have an account with Edgars; not some mobile content divisions and not with RMCS.<br> <br> I see I am not the only one with this problem;Hello Peter shows 2 complaints of the same nature - all with the same canned response (I eagerly await mine)<br> <br> Edgars/Edcon - you will sort this out. Not me. Cancel the these services and refund me asap.<br> And I suggest you look at your whole book of business and not just fix these complaints as they come in.<br> <br> <br> <br> <br> """

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Replies (1)
Edgars
Edgars's reply20 Mar 2015, 12:57
Official
Hello guntheru,

We are deeply sorry that SMS air subscription and Mobile content was enrolled without your consent that is certainly not the type of service that indicates our standards. Thus we have referred this matter to the RMCS manager to cancel and credit your account. We assure you concrete feedback will be given to you shortly.

Your reference number is as follows: ***/GO

If you require any further assistance, please do not hesitate to contact us on the below number

Kind regards.
Edcon customer experience team,
***

Best regards,